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Moving to Shell GO+ Indonesia App
Does Shell have 2 apps?
Your transactions at Shell service stations, as well as the Shell GO+ points you have earned and redeemeed, will continue to be recorded in Shell Asia app until 28 October 2026, 10:00 PM.
You can start using the new app, Shell GO+ Indonesia, from 30 October 2026.
When will I be able to download and use the new app?
You can download Shell GO+ Indonesia app from the App Store or Google Play starting 26 September 2026 to access the Shell GO+ Terms and Conditions and the app’s Privacy Notice.
However, you will only be able to log in and start using the new app from 30 October 2026.
To continue enjoying the various benefits of Shell GO+, please take note of the following important dates:
• 28 October 2026, maximum by 10:00 PM: Last day to use Shell Asia app (for earning and redeeming Shell GO+ points, as well as using Shell GO+ discount vouchers).
• 29 October 2026: Shell Asia app will be deactivated, and Shell service stations will be temporarily closed.
• 30 October 2026: The new app (Shell GO+ Indonesia) will go live, and Shell service stations will resume operations. You can log in to the new app, and your points from the old app will be transferred automatically. You will also be able to start earning Shell GO+ points through the new app.
• 1 November 2026: Shell GO+ point redemption will be available in the Shell GO+ Indonesia app.
Why do I have to move to the new app (Shell GO+ Indonesia)?
Thank you for your continued patronage and for being a loyal Shell GO+ member.
Starting 30 October 2026, to continue enjoying the various benefits of your Shell GO+ membership, please download the new app: Shell GO+ Indonesia.
You can log in using your registered phone number starting from 30 October 2026. By doing so, your existing Shell GO+ points will remain available for use in the new app.
Can the old app still be used?
You can still use the Shell Asia app until 28 October 2026, 10:00 PM to earn points from transactions at Shell service stations and redeem points for available offers.
Starting 30 October 2026, you can log in to Shell GO+ Indonesia app using the same phone number that was previously registered in Shell Asia app.
Your Shell GO+ points will be automatically migrated to Shell GO+ Indonesia app.
Is the new app free or are there any fees?
You will not be charged any fees to download or use the Shell GO+ Indonesia app.
Will all the existing features be available in the new app?
Yes. All features currently available in the Shell Asia app will also be available in the new app.
Why is Shell deactivating the old app?
This transition is taking place due to the transfer of ownership of Shell’s fuel retail business (Shell service stations) in Indonesia to SEFAS Group.
Will my data from the old app be automatically transferred to the new app?
Yes, your data will be automatically transferred to the new app on 30 October 2026, after you log in using the mobile phone number that was previously registered in Shell Asia app.
Please make sure to download the new app (Shell GO+ Indonesia) and log in using your current Shell GO+ account information.
Do I need to log in again or create a new account?
If you are already a Shell GO+ member, you do not need to create a new account or new login credentials. You can continue using the mobile phone number associated with your existing Shell GO+ account.
Is there a transition period during which both apps can be used simultaneously?
The Shell Asia app that you currently use will remain available until 28 October 2026. After that date, it will no longer be usable.
The new app, Shell GO+ Indonesia, will be available for use starting 30 October 2026 and will continue to be available thereafter.
To continue enjoying the various benefits of Shell GO+, please take note of the following important dates:
• 28 October 2026, maximum by 10:00 PM: Last day to use Shell Asia app (for earning and redeeming Shell GO+ points, as well as using Shell GO+ discount vouchers).
• 29 October 2026: Shell Asia app will be deactivated, and Shell service stations will be temporarily closed.
• 30 October 2026: The new app (Shell GO+ Indonesia) will go live, and Shell service stations will resume operations. You can log in to the new app, and your points from the old app will be transferred automatically. You will also be able to start earning Shell GO+ points through the new app.
• 1 November 2026: Shell GO+ point redemption will be available in the Shell GO+ Indonesia app.
I have already downloaded the new app before 30 October 2026, but it doesn't contain anything yet. What should I do?
Thank you for downloading the Shell GO+ Indonesia app.
Before 30 October 2026, you can access information about the Shell GO+ Terms and Conditions and the app's Privacy Notice.
Starting 30 October 2026, you can log in using your account details from the old app and begin using all the features available in the Shell GO+ Indonesia app to their fullest extent.
Data & Privacy
Is my personal data safe when it is transferred to the new app?
Yes, your data remains secure. This transition is taking place due to the transfer of ownership of Shell's fuel station (SPBU) business in Indonesia to the SEFAS Group. Your personal data will continue to be protected in accordance with applicable regulations.
Will there be any changes to the Privacy Notice?
Yes. You can access the updated Privacy Notice at Privacy Policy.
What if I do not want my data to be transferred?
You can contact us to request the deletion of your data and your Shell GO+ points ownership.
You can reach Shell Indonesia's Customer Operations Team (available Monday to Friday, excluding national holidays, from 08:00 AM to 05:00 PM WIB) until [Pending confirmation] at [Pending confirmation] through the following channels:
• Hotline: 007-803-011-4861 (toll-free)
• Email: goplusindonesia@islaenergy.id
Points and Rewards from Old App
Until when can I continue earning Shell GO+ points in the Shell Asia app?
You can continue earning Shell GO+ points in the old app until 28 October 2026, 10:00 PM.
Until when can I redeem Shell GO+ points in the Shell Asia app?
You can redeem your Shell GO+ points for vouchers or rewards available in the Shell Asia app until 28 October 2026, 10:00 PM.
Will the Shell GO+ points already accumulated in my account be automatically transferred to the new app?
Yes. All Shell GO+ points accumulated up to 28 October 2026 will be automatically transferred to the new app (Shell GO+ Indonesia), provided that you have downloaded the new app and logged in using the same account.
This way, you can continue using your points and enjoy the various benefits of Shell GO+ in the new app.
Will the vouchers and rewards I redeemed in my account be automatically transferred to the new app?
No. Please make sure to use any vouchers and rewards that you have redeemed in the old app no later than 28 October 2026, 10:00 PM.
I am already enrolled in personal accident insurance through the Shell Asia app. Will the benefits still be valid after the migration to the new app? How long will they remain valid?
Yes. This service will continue to be available.
If I decide to create a new account instead, will I lose all my points?
If you choose to create a new account, any Shell GO+ points accumulated in the old app (Shell Asia) cannot be transferred and cannot be used in the new app.
Help & Support
My phone number is no longer active. How can I re-register my account in the new app?
You can update the phone number registered to your account with a currently active number. Please make this change first in the old Shell Asia app using an active phone number.
Steps:
- Open "Account".
- Select "View & Edit Profile".
- Go to "Personal Information".
- Select Mobile Number to update your number.
You will be asked to verify the new phone number by entering a verification code sent via SMS to that number.
Once the process is complete, you can log in to the Shell GO+ Indonesia app using your updated phone number.
I have another question. How can I get in touch with you?
If you have any other questions regarding the new app (Shell GO+ Indonesia) or the old app (Shell Asia), please contact Shell Indonesia's Customer Operations Team (available Monday to Friday, excluding public holidays, from 08:00 AM to 05:00 PM WIB):
• Hotline: 007-803-011-4861
• Email: goplusindonesia@islaenergy.id